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Frequently Asked Questions - BAADMAY

Shop now at Vegas.pk with BaadMay and pay later in three easy installments.

BaadMay is a shariah compliant buy now pay later service, allowing you to shop at leading
Pakistani brands!

Get Ready to Pay

Before you select BaadMay, here are a few things you must take note of:

  • All new users have a shopping limit of Rs. 15,000 , returning users can log into the
    BaadMay app on their mobile device to check their shopping limits.
  • Minimum order value to make a transaction with BaadMay is Rs. 1,000.
  • Before you make a transaction, please check you are using a:
    • Card from a valid Pakistani Bank. Virtual cards or cards issued by digital apps
      (Nayapay, Sadapay, Easypaisa, Jazzcash, etc.) are not accepted.
    • Visa or Mastercard are accepted. UnionPay and PayPak cards are not accepted.
  • This payment option is only available for payment by card (not available on Cash on Delivery (COD) orders.
  • Please ensure your card has sufficient balance to carry out the transaction or add funds
    to your account to complete the transaction.
  • Please ensure your card is activated for online transactions, otherwise contact your bank
    to activate the card prior to making a transaction.
  • For any questions or concerns regarding using BaadMay, feel free to contact BaadMay
    Customer Support at 0320-2223639 or email us at support@baadmay.com

How do I pay with BaadMay?

If you have an account with BaadMay, simply select BaadMay at Checkout and follow the simple
steps to pay with the service.

  • Online
    • On the checkout page, click on the BaadMay option to select BaadMay as your
      preferred payment method. You will be redirected to BaadMay website.
    • If you are a new user, you will have to enter your name, number and CNIC. If you
      are a returning user, you can simply login with your phone number and t-pin.
    • Review the invoice and payment plan, the following payment dates your
      installments will be charged on and their amount. Your first installment is paid at
      the time of purchase.
    • Add a credit or debit card as your payment method to continue.
    • Once your information is correct and you’ve reviewed it, you may enter your t-pin
      to confirm payment and you are good to go!
  • In-store
    • Let the cashier know you would like to pay via BaadMay. On your app select the
      in-store payments option and select the Merchant you are shopping at.
    • Enter the amount on your invoice and you will be able to view the BaadMay
      generated invoice for your transaction.
    • Review the invoice and payment plan, the following payment dates your
      installments will be charged on and their amount. Your first installment is paid at
      the time of purchase.
    • The cashier will enter their Merchant pin on the final screen. The payment will
      then be complete and you’re good to go!

Download the app to make in-store payments.

How do I make a payment?

Once you make a purchase, the first payment is charged immediately and all future payments
are set to auto-pay. Unless your card on file has any issues, all future payments are made
automatically. Reminders for overdue installments are sent via the BaadMay app to notify customers.
For more information on your payments, payments history, or purchase limits, navigate to the
Purchases tab in the BaadMay app.

What happens if I cannot pay on time or need to change my date?

If you are unable to clear your payments timely, you can contact Customer Care for further
assistance before your next payment is due. If your payment date is overdue, you will not be
able to make any further transactions via BaadMay until the previous balance is cleared.

How do I know I have been approved to make a purchase?

For all payments with BaadMay, the service provides instant response to approval. In case your
payment is declined, refer to the details stated or contact BaadMay Customer Support for more

What products are eligible for purchase via BaadMay?

Eligible purchases include only physical products sold or services by authorized BaadMay
Merchants. This Policy does not cover the following ineligible areas of purchase:

  • Digital or downloadable goods
  • Customized or personalized products
  • Cash-equivalents events, vouchers, or travel services
  • Unlawful or illegal item
  • Items that violate our ethics code

There are no restrictions applied apart from these applicable towards any product categories for
goods/services, in case of further concerns contact BaadMay Customer Support.

Who is eligible to make purchases with BaadMay?

Everyone is welcome to make any purchase with the BaadMay service.

What happens to my payments when I request a return/refund or cancel an order?

Product return and exchange policies applicable are specific to the Merchant and the
merchant’s Customer Support can assist you better with all such purchase and delivery
issues. If monetary refunds are initiated by the merchant, the customer must reach out
to BaadMay Customer Support to complete the process. All refund requests are
processed within 2 working days, specific to the customer’s bank it may take 7-14 days
to show up in a customer account.

User Default Policy

In the case of a default on installment payments, your service will automatically be
paused until overdue installments are cleared. Moreover, BaadMay
is bound by the laws of Pakistan to report your default to the
credit bureaus. Once a customer has defaulted, they would not be allowed
to get any loan (furniture, bike, car, home, etc.) from any bank or
any financial institution in Pakistan. It’s in the customer’s own
interest to make sure they clear their payments and avoid becoming a defaulter.

What is the benefit of downloading the BaadMay app

  • View the history of all your purchases
  • Check upcoming dates for all your pending installments
  • View your current shopping limit
  • Enjoy exclusive perks of a higher balance by increasing your shopping limit
  • Pay early or a pending installment at your ease
  • Stay updated with all the new brands, exclusive products and deals
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